Frequently Asked Questions

 

FREQUENTLY ASKED QUESTIONS

1. what time is your office hours
- Office Hours: Monday - Saturday (from 6am - 8pm For Inquiries Only Please Email, Text or Call).
​- Store & Pickup Time: 1pm - 8pm only.

2. Do you have a minimum order?
- Yes, only 2,000Php, But if the "Cash On Hand" products written on the pricelist you can purchase at our storehouse anytime, no need to down payment, No Minimum Quantity Requirements (Retail is Available).
​
- N/A means (Not Available for retail it is only for wholesale products and has a minimum order quantity)

3. How to order?
- It is important to forward your orders to us ahead of time for preparation of your orders and delivering it.

4. How do I place my order?
- Email us or Text us  your order and we will quote you a total amount and you can view the product list & price on our site.
Details: 
1.) Name:
2.) Location or Address:
3.) Contact no.
4.) Products & Brand:
5.) Quantity:

5. How do we purchase our products?
- Kindly deposit 35% of your total purchase to our account for reservation and security purposes. 
- Provinces Full Payment

6. What are the inappropriate questions that customers in the store should not ask?
- We are not allowed to provide certain information to our Store such as who is the supplier or where you are getting items and other informal inquiries.
- We are not allowed to provide or ask a personal Facebook account, Contact no. and other Social Media of our staff to customers.
- If you want to insist on asking questions that should not be asked we can block and not sell you in our store

7. How and Where do we deposit?
- Go to the bank with either your check or cash. Bring my Account Number and other details that I sent to you and present it to the teller with your deposit slip  and I.D.

 You fill out the deposit slip with the date, our account number and the amount to be deposited. Hand it to the bank teller and remember to get your "Deposit/Payment Receipt" or "Cash Deposit Slip" for your records and my records.

Site: https://www.bpiexpressonline.com

BPI Express Teller ATM Card
My Account: 
Deposit Account Number: 2540 0037 37
Name: RYAN LIM HICAIJI
E-mail: ryanhicaiji@gmail.com

Deposit Verification:
1. Your Name: ________________________
2. Name of the Bank and Branch Location / Branch code: ___________________
3. Deposit Account Number or Reference Number: ___________________________
4. Date: _______________________
5. Time: _______________________
6. Amount: ____________________

Site: https://www.bdo.com.ph

BDO ATM Card
My Account:
Deposit Account Number: 000-308060993​
Name: RYAN L HICAIJI
E-mail: ryanhicaiji@gmail.com

Deposit Verification:
1. Your Name: ________________________
2. Name of the Bank and Branch Location / Branch code: ___________________
3. Deposit Account Number or Reference Number: ___________________________
4. Date: _______________________
5. Time: _______________________
6. Amount: ____________________

Site: https://www.metrobank.com.ph

Metrobank ATM Card
My Account:
Deposit Account Number: 220-3220-625-320
Name: RYAN L HICAIJI
E-mail: ryanhicaiji@gmail.com

Deposit Verification:
1. Your Name: ________________________
2. Name of the Bank and Branch Location / Branch code: ___________________
3. Deposit Account Number or Reference Number: ___________________________
4. Date: _______________________
5. Time: _______________________
6. Amount: ____________________

Site: https://www.cimbbank.com.ph

CIMBBANK ATM Card
My Account:
Deposit Account Number: 2086-0746-1699-71
Name: RYAN L HICAIJI
E-mail: ryanhicaiji@gmail.com

Deposit Verification:
1. Your Name: ________________________
2. Name of the Bank and Branch Location / Branch code: ___________________
3. Deposit Account Number or Reference Number: ___________________________
4. Date: _______________________
5. Time: _______________________
6. Amount: ____________________

Site: https://www.gcash.com

GCash
My Account:
Mobile Number: 0995-5809-786
Name: RYAN L HICAIJI
E-mail: ryanhicaiji@gmail.com

Deposit Verification:
1. Your Name: ________________________
2. Mobile Number: ___________________
3. Reference Number: ___________________________
4. Date: _______________________
5. Time: _______________________
6. Amount: ____________________

  *Palawan Express / Western / LBC / Cebuana Lhuillier / M Lhuillier*:
 Send the money to any Remittance branches via Remittance Money Transfer, once I received the payment,  I'll deliver the products you order or you can pick-up at our storehouse.

My Details:

• MTCN (10 digit) (Money Transfer Control Number): ______________
• Name : Ryan L. Hicaiji
• City: Manila
• Country : Philippines
• Amount: ___________
• Sender: ____________

8. What do you implement in terms of purchasing online?
- We strictly implement:

• No Return, 
• No Exchange, 
• No Cancellation of Orders

9. How much is your delivery charge for provincial areas ?
- It depends on the dimensional weight & declared value of your products. you can choose your Favorite delivery Bus terminal or transportation shipping logistic cargo on our website.

10. How to get Free delivery charge?
- To avail Free delivery within Metro Manila for purchases of P30,000 and above, Less than ₱30,000 delivery charge ₱600. (No Exact Time For Delivery) (FREE PICK UP IN STORE)
"You can use our TokTok Delivery Service for a fast, hassle-free and affordable delivery service."  
  website: https://toktok.ph/index.php?/delivery/1111628106

"You can also use the application lalamove, Grab, Transfortify, Mober & other delivery logistics." 
"Check the Cash Handling"

SM Sta Mesa Aurora Blvd. Quezon City
Stop & Shop sta mesa
Altura Sampaloc Manila
Galas Market, Cuatro De Julio, Quezon City
G. Tuazon Manila
Puregold Sta Mesa
J. Ruiz San Juan
Puregold QI Central
Pureza, Manila
Nagtahan, Manila
V. Mapa Sta Mesa Manila
Kaliraya Rd & Banawe St, Quezon City
__________________________________________________________________________________
To avail Free delivery within Metro Manila for purchases of P35,000 and above, Less than ₱35,000 delivery charge ₱700. (No Exact Time For Delivery) (FREE PICK UP IN STORE)
"You can use our TokTok Delivery Service for a fast, hassle-free and affordable delivery service."  
  website: https://toktok.ph/index.php?/delivery/1111628106

"You can also use the application lalamove, Grab, Transfortify, Mober & other delivery logistics." 
"Check the Cash Handling"

Legarda St. Sampaloc Manila
Sanctuarium Gregorio Araneta Ave. Quezon City
Dapitan St & Banawe St, Santa Mesa Manila
Mendiola St. San Miguel Manila
Blumentritt Rd, Sampaloc Manila
University of Santo Tomas, España Blvd, Sampaloc 
Jollibee Kalentong Romualdez Mandaluyong
Banawe St & Maria Clara St, Sta Mesa Heights, Quezon City
__________________________________________________________________________________
To avail Free delivery within Metro Manila for purchases of P40,000 and above, Less than ₱40,000 delivery charge ₱800. (No Exact Time For Delivery) (FREE PICK UP IN STORE)
"You can use our TokTok Delivery Service for a fast, hassle-free and affordable delivery service."  
  website: https://toktok.ph/index.php?/delivery/1111628106

"You can also use the application lalamove, Grab, Transfortify, Mober & other delivery logistics." 
"Check the Cash Handling"

Gilmore Ave, Quezon City
Market place, Gen. Kalentong 
Pandacan, Manila 
Bacood, Sta Mesa Manila
E Rodriguez Sr. Ave, New Manila, Quezon City 
Quezon Ave, Quezon City 
Quiapo, Manila 
Banawe St & Calamba St, Santa Mesa Heights, Quezon City 
Paco, Manila 
Chinese General Hospital Blumentritt Road Sta Cruz Manila
Blumentritt Rd, Sta Cruz Manila 
Betty Go Belmonte Station 
Dangwa flower market, Dimasalang Rd. Sta Cruz, Manila 
N.S. Amoranto Sr. St & Banawe St, Quezon City 
Doroteo Jose, Rizal Ave, Santa Cruz, Manila 
Santa Ana Manila - 
Bambang St, Santa Cruz, Manila 
Shaw Boulevard Ortigas Center Mandaluyong 
La Loma, Quezon City 
Banawe St & Del Monte Ave, Quezon City
Recto Ave. Manila 
San Lazaro Hospital, Quiricada St, Santa Cruz, Manila 
Tejeron St, San Andres Bukid, Manila 
Pedro Gil St, Paco, Manila 
Kamuning Rd, Diliman, Quezon City 
United Nations (U.N.), Taft Ave, Ermita, Manila 
Greenhills Mall Ortigas Ave, San Juan
Timog Ave, Diliman, Quezon City 
Araneta Cubao Quezon City 
Tayuman St, Tondo Manila 
Luneta Rizal Park, Taft Ave. Ermita Mamila
Mandaluyong City Hall Maysilo Circle, Mandaluyong City
Abad Santos Ave, Tondo, Manila 
Sgt. Rivera St, Quezon City 
Central Terminal, Ermita, Manila 
Crossings Shaw Blvd. Mandaluyong City 
EDSA/Cubao, Quezon City
Carriedo St, Quiapo, Manila 
Boni Ave, Mandaluyong 
Ricardo Papa St, Sta Cruz, Manila 
SM City Manila Concepcion St. Manila 
SM Megamall Ortigas Center Pasig 
Binondo / Divisoria 
Robinson Galleria Ortigas Ave. 
Quirino Ave., Malate, Maynila 
Vito Cruz Taft Avenue, Malate, Manila 
Anonas Station, Aurora Boulevard 
Trinoma, EDSA Corner North Avenue, Quezon City
Sen. Gil J. Puyat Ave Buendia 
Bel-Air, Makati City 
Century City Mall, Kalayaan Ave, Makati
Taft Avenue Ermita 
SM North Edsa 
Osmena highway Cash & Carry Supermarket 
P Burgos, Makati City 
Doña Julia Vargas Ave, Pasig City 
Balintawak, Quezon City 
Metrowalk Ortigas / Meralco Ave. 
Kapitolyo, Pasig 
La Loma Columbary, C-3, East Grace Park, Caloocan
East Grace Park, Caloocan
Rockwell Dr, Makati City 
Roosevelt Station, Bago bantay Quezon City
Monumento Circle, Southern Caloocan City 
Gil Puyat Pasay 
Salcedo Village, Villar, Makati City
(Don Bosco) Chino Roces Ave, Makat City 
Guadalupe Epifanio de los Santos Ave, Makati 
Bagong Barrio West, Caloocan
Quezon Memorial Circle Quezon City 
Pier 2 to Pier 18, Tondo Manila
IPI / Tiendesitas Pasig City 
Cartimar, Taft Ave, Baclaran, Pasay 
__________________________________________________________________________________
To avail Free delivery within Metro Manila for purchases of P45,000 and above, Less than ₱45,000 delivery charge ₱900. (No Exact Time For Delivery) (FREE PICK UP IN STORE)
"You can use our TokTok Delivery Service for a fast, hassle-free and affordable delivery service."  
  website: https://toktok.ph/index.php?/delivery/1111628106

"You can also use the application lalamove, Grab, Transfortify, Mober & other delivery logistics." 
"Check the Cash Handling"

Legazpi Village, Makati City 
Buendia Taft Ave, Pasay City 
Greenbelt Mall, Ayala Center, Makati 
Makati Ave, Makati City 
Santolan Marikina City 
Libertad Taft Ave, Pasay 
RKS consignacion Estrella St.  Malabon 
Malabon Central Market F. Sevilla Blvd. Malabon 
Project 8 Quezon city
Katipunan Ave, Quezon City
Pasig City Mega Market Caruncho Ave
SM Makati, EDSA, Makati City
Navotas Fisheries Port Complex, Radial Rd 10, Navotas
Magallanes, Makati City 
Marikina Sports Center, Sumulong Hwy, Marikina 
Star City, PICC, CCP Complex Roxas Blvd. Pasay City 
Eastwood Ave. Bagumbayan Quezon City 
EDSA, Taft Avenue, Pasay 
Ayala Ave. Makati City 
Greenbelt Park Walkways, Makati City 
San Miguel, Pasig City 
Esperanza St, Makati City 
Bagong Barrio East, Caloocan 
__________________________________________________________________________________
To avail Free delivery within Metro Manila for purchases of P47,000 and above, Less than ₱47,000 delivery charge ₱1,000. (No Exact Time For Delivery) (FREE PICK UP IN STORE)
"You can use our TokTok Delivery Service for a fast, hassle-free and affordable delivery service."  
  website: https://toktok.ph/index.php?/delivery/1111628106

"You can also use the application lalamove, Grab, Transfortify, Mober & other delivery logistics." 
"Check the Cash Handling"

McKinley Rd. Makati 
Tandang Sora Quezon City 
Paseo de Roxas, Makati City 
SM City Valenzuela, Valenzuela 
Baclaran, Taft Ave Ext, Pasay 
SM Mall of Asia, Seaside Boulevard, Pasay City
Loyola Heights, Quezon City 
Cainta, Rizal 
Karuhatan, Valenzuela 
Mindanao Avenue Valenzuela 
Bonifacio Global City, Taguig 
McKinley Hill Drive Taguig
__________________________________________________________________________________​
To avail Free delivery within Metro Manila for purchases of P50,000 and above, Less than ₱50,000 delivery charge ₱1,100. (No Exact Time For Delivery) (FREE PICK UP IN STORE)
"You can use our TokTok Delivery Service for a fast, hassle-free and affordable delivery service."  
  website: https://toktok.ph/index.php?/delivery/1111628106

"You can also use the application lalamove, Grab, Transfortify, Mober & other delivery logistics." 
"Check the Cash Handling"

Nichols, Taguig City
Antipolo, Rizal
Ninoy Aquino International Airport (NAIA) Terminal 1, Parañaque
Ninoy Aquino International Airport (NAIA) Terminal 2, Pasay City
Vista Mall Camella Taguig Rd. Taguig
Ninoy Aquino International Airport (NAIA) Terminal 4, Pasay City
Ninoy Aquino International Airport (NAIA) Terminal 3 Villamor Pasay City
__________________________________________________________________________________
To avail Free delivery within Metro Manila for purchases of P53,000 and above, Less than ₱53,000 delivery charge ₱1,200. (No Exact Time For Delivery) (FREE PICK UP IN STORE)
"You can use our TokTok Delivery Service for a fast, hassle-free and affordable delivery service."  
  website: https://toktok.ph/index.php?/delivery/1111628106

"You can also use the application lalamove, Grab, Transfortify, Mober & other delivery logistics." 
"Check the Cash Handling"

Merville, Parañaque City 
Fti ave. Taguig 
North Signal Village, Taguig 
Arca South Taguig 
Meycauayan, Bulacan 
market market mall, Taguig 
Fairview, Novaliches, Quezon City 
Quirino Hwy, Novaliches, Quezon City 
Commonwealth Ave, Novaliches, Quezon City
SM City Bicutan, Dona Soledad ave. Parañaque 
Taytay, Rizal 
Obando, Bulacan 
__________________________________________________________________________________
To avail Free delivery within Metro Manila for purchases of P55,000 and above, Less than ₱55,000 delivery charge ₱1,300. (No Exact Time For Delivery) (FREE PICK UP IN STORE)
"You can use our TokTok Delivery Service for a fast, hassle-free and affordable delivery service."  
  website: https://toktok.ph/index.php?/delivery/1111628106

"You can also use the application lalamove, Grab, Transfortify, Mober & other delivery logistics." 
"Check the Cash Handling"

Marilao, Bulacan
San Mateo Rizal 
Camarin Rd Novaliches North Caloocan City 
Angono, Rizal 
__________________________________________________________________________________
To avail Free delivery within Metro Manila for purchases of P60,000 and above, Less than ₱60,000 delivery charge ₱1,500. (No Exact Time For Delivery) (FREE PICK UP IN STORE)
"You can use our TokTok Delivery Service for a fast, hassle-free and affordable delivery service."  
  website: https://toktok.ph/index.php?/delivery/1111628106

"You can also use the application lalamove, Grab, Transfortify, Mober & other delivery logistics." 
"Check the Cash Handling"

SM Center Las Piñas 
Sucat Rd, San Antonio Parañaque 
Bocaue, Bulacan
Ayala Alabang 
Filinvest alabang 
Muntinlupa City Hall 
__________________________________________________________________________________
To avail FREE delivery order worth Php65,000 and above, Lower ₱65,000 delivery charge ₱1,700.
(in-store pick-up is free) /or/ Bus Terminal to Bus Terminal Transaction (No Exact Time For Delivery)
"You can use our TokTok Delivery Service for a fast, hassle-free and affordable delivery service."  
  website: https://toktok.ph/index.php?/delivery/1111628106

"You can also use the application lalamove, Grab, Transfortify, Mober & other delivery logistics." 
"Check the Cash Handling"

Kawit Cavite 
SM City Bacoor, Emilio Aguinaldo Highway Bacoor Cavite
Binangonan Rizal 
Balagtas, Bulacan 
Bulacan, Bulacan 
MCX, Poblacion, Muntinlupa 
San Jose del Monte City, Bulacan 
Susana Heights Muntinlupa
Morong Rizal 
Imus Cavite ​
__________________________________________________________________________________
To avail FREE delivery order worth Php70,000 and above, Lower ₱70,000 delivery charge ₱2,000
(in-store pick-up is free) /or/ Bus Terminal to Bus Terminal Transaction (No Exact Time For Delivery)
"You can use our TokTok Delivery Service for a fast, hassle-free and affordable delivery service."  
  website: https://toktok.ph/index.php?/delivery/1111628106

"You can also use the application lalamove, Grab, Transfortify, Mober & other delivery logistics." 
"Check the Cash Handling"

Tabang, Guiguinto, Bulacan
Tanza Cavite 
Plaridel, Bulacan 
San Pedro laguna 
Southwoods Avenue, San Pedro Laguna
Santa Rita, Guiguinto, Bulacan 
San Nicolas, Bulacan 
Baras Rizal 
Malolos, Bulacan 
Carmona Cavite 
__________________________________________________________________________________
To avail FREE delivery order worth Php75,000 and above, Lower ₱75,000 delivery charge ₱2,300
(in-store pick-up is free) /or/ Bus Terminal to Bus Terminal Transaction (No Exact Time For Delivery)
"You can use our TokTok Delivery Service for a fast, hassle-free and affordable delivery service."  
  website: https://toktok.ph/index.php?/delivery/1111628106

"You can also use the application lalamove, Grab, Transfortify, Mober & other delivery logistics." 
"Check the Cash Handling"

Bulacan Municipal Hall 
Biñan Laguna 
Mamplasan Road, Biñan, Laguna 
Sta Rosa Laguna 
ABI/Greenfield Laguna 
General Trias Cavite
Bustos, Bulacan
General Mariano Alvarez Cavite
Norzagaray, Bulacan
__________________________________________________________________________________
To avail FREE delivery order worth Php80,000 and above, Lower ₱80,000 delivery charge ₱2,500
(in-store pick-up is free) /or/ Bus Terminal to Bus Terminal Transaction (No Exact Time For Delivery)
"You can use our TokTok Delivery Service for a fast, hassle-free and affordable delivery service."  
  website: https://toktok.ph/index.php?/delivery/1111628106

"You can also use the application lalamove, Grab, Transfortify, Mober & other delivery logistics." 
"Check the Cash Handling"

Pulilan Bulacan
Paombong, Bulacan 
Cabuyao Laguna 
Calumpit, Bulacan 
Dasmariñas cavite
Angat, Bulacan 
Tanay Rizal 
San Rafael, Bulacan 
Silangan Rd, Calamba, Laguna
Calamba, Laguna 
Apalit, Pampanga 
Pililla Rizal 
Hagonoy, Bulacan 
Baliuag, Bulacan
Silang Cavite 
Trece Martires 
San Simon, Pampanga
Santo Tomas, Pampanga
Santo Tomas Batangas 
__________________________________________________________________________________
To avail FREE delivery order worth Php90,000 and above, Lower ₱90,000 delivery charge ₱3,000
(in-store pick-up is free) /or/ Bus Terminal to Bus Terminal Transaction (No Exact Time For Delivery)
"You can use our TokTok Delivery Service for a fast, hassle-free and affordable delivery service."  
  website: https://toktok.ph/index.php?/delivery/1111628106

"You can also use the application lalamove, Grab, Transfortify, Mober & other delivery logistics." 
"Check the Cash Handling"

Amadeo Cavite 
Ternate Cavite
Indang Cavite
Minalin, Pampanga 
Mabitac Laguna
Jalajala Rizal 
Masantol, Pampanga 
Los Baños Laguna 
Santa Ana, Pampanga 
Bailen (General Emilio Aguinaldo) Cavite 
Maragondon Cavite
Tagaytay, Cavite 
San Fernando, Pampanga 
Mexico, Pampanga
Malvar Batangas 
Macabebe, Pampanga 
Magallanes, Cavite ​
__________________________________________________________________________________
Not included in the delivery area:
(We accept Bus terminal to Bus terminal or Logistic cargo service or Trucking Service)
Go to our page Bus To Bus Terminal or Logistic Cargo on our website.
​
Bay, Laguna
Santa Maria, Laguna 
Famy, Laguna 
Bacolor, Pampanga 
Mendez, Cavite 
Siniloan Laguna 
Guagua, Pampanga 
Pangil, Laguna 
Calauan, Laguna 
Santa Rita, Pampanga 
Alaminos Laguna 
Balete Batangas 
Alfonso Cavite 
Laurel Batangas
San Miguel, Bulacan 
Victoria Laguna 
Angeles City, Pampanga 
Lipa Batangas 
Dau, Mabalacat, Pampanga 
Pila Laguna 
SM City Clark Pampanga 
San Pablo Laguna
Santa Ines, Mabalacat, Pampanga 
Mabalacat, Pampanga 
Paete Laguna 
Mataasnakahoy Batangas 
Nagcarlan Laguna 
Real Quezon Province 
Sasmuan, Pampanga 
Clark North Mabalacat, Pampanga 
Sta Cruz Laguna 
San Jose Batangas 
Lumban Laguna 
Lubao, Pampanga
Kalayaan Laguna 
Mt. Arayat, Arayat, Pampanga 
Agoncillo Batangas 
Cuenca Batangas 
Dolores, Magalang, Pampanga 
Floridablanca, Pampanga 
Lemery Batangas 
Calaca Batangas 
Pagsanjan Laguna 
Liliw Laguna 
Doña Remedios Trinidad, Bulacan 
Alitagtag Batangas 
South St, Clark Freeport, Mabalacat, Pampanga 
Cavinti Laguna 
Magalang, Pampanga 
Magdalena Laguna
Tiaong Quezon 
Majayjay Laguna 
Santa Teresita Batangas 
Tuy Batangas 
Concepcion, Tarlac 
Porac, Pampanga 
Taal Batangas 
San Luis Batangas 
Nasugbu Batangas 
Candelaria Quezon 
San Pascual Batangas 
Luisiana Laguna
Bauan Batangas 
Tipo/SFEX Bataan
Binubusan Batangas
Balayan Batangas 
Lian Batangas 
Sariaya Quezon
San Miguel, Tarlac City 
Lucban Quezon 
Dinalupihan, Bataan
Mabini Batangas 
Tarlac City, Tarlac 
Calatagan Batangas 
Lucena Quezon 
Tayabas Quezon 
Mauban Quezon
Olongopo City, Zambales 
Subic Bay 
​and many more...

Other Provinces - Go to our page  Bus To Bus Terminal or Logistic Cargo on our website

11. Do you provide Official Receipt?
- We don’t have Official Receipt, but we provide transaction receipt only thanks you